CCC IT Solutions have been providing IT technical support since 1983. We are proud to have tailored support services to fulfil our customers needs. As part of our ongoing commitment to best value we have spent a great deal of time working with our customer base to established what you need from an IT Support Engineer.
From basic IT telephone support services, to regular IT Support Engineer visits and computer network management, we are proud to offer IT technical support for business through our ProFlex Support Packages.
What is ProFlex IT Technical Support?
Our IT technical support for business has been engineered to be both Proactive and Flexible. This gives your business the peace of mind you need. Furthermore giving you access to a IT Support Engineer at a time that suits you. ProFlex gives a managed IT support services for business requirements whilst maintaining the flexibility they need.
Our ProFlex IT technical support for business package is underpinned by our new Proactive support system. This system monitors your Fileserver’s critical life signs, such as Memory Usage, Disk Space, Backup, Antivirus and a number of other checks to ensure your server is functioning at its optimum performance.
Our Proactive IT support for business will review your server’s health during the course of the day and can respond before small potential issues become an outage. Proactive support is standard on ALL our ProFlex Support contracts*.
*Standard ProFlex Contracts include monitoring for a single server, additional Server Licences can be purchased as part of your ProFlex contract.
The key elements of ProFlex include:
- Regular scheduled IT support engineer visits for business
- Flexible scheduling of IT Support Engineer visits
- IT Technical Support Top-up
- ProActive Server Remote monitoring
- Remote technical support
- Emergency IT Support Engineer call-outs
- IT Technical Support helpline
- HelpDesk updates via ticketing system
